Azure Communication Services is increasingly used by companies in various industries to add voice, video, chat and SMS to their applications, meeting business needs and improving the customer experience. Laerdal Medical is using the platform to broadcast video calls during their training sessions to [...]
Unique Names and Exchange History Microsoft announced in MC365786 (30 April) that it will start rolling out this change to tenants at the end of May. On 13 April, the Exchange development group announced a change that took a small chunk out of the product history. Microsoft wants to change the [...]
If your infrastructure is based on OnPremise servers, chances are you only use a fraction of your global server cores most of the time. Even so, you still need to over-provision your infrastructure to handle peak loads. Considering the transfer of these [...]
Conditional Access is one of Microsoft's most powerful security features and the core engine of their Zero Trust architecture. In our opinion it should be the foundation of any Zero Trust strategy for organizations based on cloud. However, if you don't understand how conditional access works, it could bring you a [...]
While Microsoft Teams phone devices offer the richest and most complete Teams experience, Microsoft understands that there are many customers who have already invested in IP Phone devices. To help customers leverage their existing telephony hardware when moving to Teams Phone System , Microsoft is now making [...]
Big news in the Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) space. At the recent Ignite event, Microsoft announced the release of "Voice Channel for Dynamics 365 Customer Service". This means that "Dynamics 365 Customer Service expands to become the all-in-one digital contact centre solution [...].
With the rise of virtual meetings and hybrid work becoming the new norm, the quality of call and meeting experiences on Teams becomes even more important. Micosoft is committed to continuously improving the audio and video quality of Teams, through user features and settings, codecs and AI to ensure that the quality of the call and meeting experience is as [...]
Microsoft 365 Multi-Geo allows holders Microsoft 365 to access a main central location and one or more specific satellite locations for their data. This can be useful to meet data residency requirements for international organisations. For example, needing to keep Swiss users' data in Switzerland. or [...]
Microsoft has announced that Windows 11 is coming soon. But while the idea was to stay with a logic of evolution of Windows 10, without changing the version number. But as the competition (Apple in this case) has also gone back on this statement, let's see how Microsoft has changed the game on this new edition [...]
As this is a relatively new development, we would like to share information about the automated diagnostics that our customers can run in the administration centre Microsoft 365. The purpose of these is to help you resolve various support-related issues you may encounter, without having to open a support ticket. Currently, the [...]