Dynamics 365 Customer Service
Process customer requests in Dynamics 365 Customer Service: cases, queues, and the knowledge base.
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01Dynamics 365 Customer Service
Sales and Customer Service on the Same Platform: What This Means
The same scenario plays out again and again, regardless of the company's size. A customer calls customer service to report a problem. The person who answers the phone has no idea what the customer was sold, what was promised during the sales pitch, or the fact that a…
Reading time: 5 min
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Integrating Contact Centers with Microsoft Teams : Understanding the Models, from Power to Unify
Introduction At Lambert Consulting, we help companies integrate contact centers with Microsoft Teams to optimize communications and the customer experience. Microsoft’s recent announcement of the Unify model marks a milestone…
Reading time: 4 min
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