Artificial Intelligence / Use Cases
All use cases for artificial intelligence, categorized by problem
Save time, leverage knowledge, automate processes, provide better service, support technical teams, and observe the physical world.Each use case is written as a project: the real-world situation, what the solution does, a concrete example, the human element, the data, where it works, integration, infrastructure (if necessary), and limitations. Use cases marked “coming soon” are written as projects progress —we don’t create a page for every title.
What would you like to improve?
Choose a family to view only its use cases, or browse all seven. A single use case may belong to two families: the private RAG leverages knowledge and runs artificial intelligence locally.
Save time
The hours spent on tasks that don't create anything: summarizing, researching, copying, and preparing a response. The first benefit—and often the one you notice the fastest.
Assistant for Company Documents
Find the correct version of the procedure, including the source code, without having to ask a colleague who knows.
Documents and AutomationAutomated Email Processing
A shared inbox that sorts messages, drafts replies, and opens files in the right location.
In your licensesMeeting Minutes and Preparation
The meeting summary, agenda items, and prepared email: Copilot already handles these, once the permissions have been reviewed.
IT Support Assistant
Access requests and frequently asked questions on service desk, handled by an agent at Teams.
Human Resources Assistant
Administrative questions that the intranet already answers, asked of a staff member rather than over the phone.
Sales Assistant
Opportunity summaries, appointment scheduling, and prepared responses to clients: Dynamics 365 Sales agents.
Leveraging the Company's Knowledge
What the company knows is written down somewhere, in ten different versions. Organization is the goal; the assistant is the result.
Privately Housed Business Assistant
A chatbot that only reads your documents, and whose model can remain on your premises.
As Close as Possible to Your DataPrivate RAG
Search a confidential corpus, citing the source, using a model that runs on your premises because online service is not an option.
Assistants and AcquaintancesAssistant for Company Documents
At SharePoint and Teams, using Copilot or an agent Copilot Studio, after the permissions have been cleared.
Automate processes
Documents, emails, forms, approvals: what is entered manually today is retrieved and reviewed tomorrow, with a human involved where the decision matters.
Intelligent Document Processing
Invoices, contracts, and forms are extracted, verified, and forwarded toERP or Dynamics 365 without the need for re-entry.
Documents and AutomationAutomated Email Processing
Sort, draft a reply, open the file, track—all in a shared inbox that only three people had access to.
Process Automation with Validation
An entire workflow—extraction, verification, human validation, and entry into the system—orchestrated by Power Automate and agents.
The app that replaces a spreadsheet
When the process warrants an application—not just an agent: Power Apps, Dataverse, and related developments.
Improving Customer Service
The agent receives assistance during the call, simple requests are resolved without the agent's involvement, and the conversation is summarized and logged. The customer no longer has to repeat themselves.
Customer Service and Contact Center
The virtual agent that filters inquiries, agent assistance, and automatically generated summaries—at Dynamics 365 Contact Center or Luware.
Documents and AutomationAutomated Email Processing
A written request arrives in a shared inbox, where it is sorted and converted into a file before an agent reads it.
Copilot StudioThe agent who responds on the website and in Teams
An agent with a specific scope of responsibility, certain privileges, and a set time when they hand off duties. They handle calls from visitors who call at 10 p.m.—calls that never get returned.
Local Voiceovers and Transcriptions
Record, transcribe, and summarize calls without a single minute of voice traffic leaving your network.
Supporting Technical Teams
Code, infrastructure, documentation, modernization. Cases where code confidentiality often dictates the architecture.
Private Development Assistant
A code sample that runs on your graphics processors, for source code that must not be released.
IT Support Assistant
Repeated requests from service desk handled by an agent, with a note indicating that the matter was escalated to a human representative.
Modernizing a Legacy Application
How artificial intelligence is changing the way we read a code that no one knows anymore—and what it isn't changing on the calendar.
Observing the Physical World
Images, videos, cameras, machines, sensors. We handle the platform, integration, and on-site infrastructure; optics and computer vision algorithms are handled by a specialist when necessary.
Camera-Based Quality Control
Once a defective part is detected on the line—whether it is blocked or flagged—the incident is reported toERP and the manager at Teams.
Equipment Monitoring and Anomaly Detection
On-site sensors and preprocessing, historical data and models at the center, alerts before a shutdown.
Edge AI: Where Data Is Generated
The two reasons why on-site processing is necessary, the six locations, and what “offline” means, word for word.
Leveraging Artificial Intelligence Locally
Cases that require—or would greatly benefit from—execution on your premises or on-site. The message is never “buy a server”; it’s “this case requires on-premises infrastructure, and we’ll design the infrastructure to support it.”
Private RAG
The corpus, index, and model on your web datacenter. This is the case because the online service is excluded.
Assistants and AcquaintancesPrivately Housed Business Assistant
Teams Entra ID for the interface, for permissions, and a model that never sees a document leave the system.
Private Development Assistant
For source code that is a company asset.
Industrial Sites Without Internet Access
A wizard, search, or check that continues even if the connection is lost.
An enterprise platform
When multiple departments want their share of the local infrastructure: a shared infrastructure that is governed and monitored.
InfrastructureThe accompanying infrastructure
Servers, graphics processors, storage: sized to match the measured load, prepared before delivery, and maintained thereafter.
What each use case tells you, in the same order
Twelve answers—always the same ones—so that two cases can be compared. And none of them offers any certainty.
Further Reading
Pages to help you make a choice, and two articles by our experts that explore the topic of use cases from a different angle.
Identify the right use cases
The processes that are truly worth automating—and how to identify them in your company.
View the page ArchitecturesWhat kind of architecture is right for your project?
Seven questions, one suggested answer, and the four architectures compared side by side.
View the page ArticleUse cases that deliver a return on investment starting in the first month in Microsoft 365
Features that are being rolled out without a project, within the licenses you already have.
Read the article ArticleIdentify processes that are suitable for automation
The method for determining, within a company, what is worth automating—and what isn't.
Read the article Your ProjectFrom Planning to Day-to-Day Operations
How a use case becomes a deployed system, along with the deliverables you retain.
View the page ProjectsWhat We've Done So Far
Thirty projects have been published, including those related to artificial intelligence, contact centers, and connected devices.
View projectsLet's talk about your use case
Can't find the one you're looking for? Describe it.
The library is built as projects unfold. If your situation isn’t listed here, let us know what you’d like to improve, where your data is stored, and what information must not be disclosed: we’ll get back to you with the use case we’d address, the architecture, and the scope.
What we offer is the opportunity to meet the engineers who will do the work. Identifying and defining the scope of the project are part of the process. The discussion that precedes this, however, costs nothing.
Renens, Sion, Châtel-Saint-Denis
Microsoft Solutions Partner and Dell Technologies Gold Partner. Software, design, branding, and infrastructure—all from a single point of contact.
Renens VD +41 21 806 37 15
Sion VS +41 27 552 00 22
Châtel-Saint-Denis FR +41 26 322 59 05