Dynamics 365
Dynamics 365 Customer Service
Deliver exceptional customer service with Dynamics 365 Customer ServiceCustomer service is much more than just a department: it represents the heart of the relationship between your company and your customers. Today, expectations are high: customers are looking for sound advice, personalized products, and above all fast, reliable and efficient support at every step of the way.
Contact Center integration with Microsoft Teams : Understanding the models, from Power to Unify
Introduction At Lambert Consulting, we help companies integrate contact centers with Microsoft Teams, to optimize communications and the customer experience. Microsoft's recent announcement of the Unify model marks a key milestone, offering a new, more immersive and powerful approach to integration. Unify is the successor to a long-standing theoretical concept known [...].
Top 10 CRM tips for Swiss SMEs
Choosing a customer relationship management (CRM) system is a crucial step for any small or medium-sized enterprise (SME) looking to optimize its sales, marketing and customer service processes. Among the many options available, some solutions stand out for their power and flexibility. Here are the top 10 tips for [...]
Third-Party Contact Center vs Microsoft Queues App
Which call solution is best for customer engagement? Microsoft recently announced a new Queues application. The application is an add-on to Microsoft Teams that allows you to manage call queues in Microsoft Teams and view detailed reports. Established third-party contact center solutions offer [...]
How Dynamics 365 Customer Engagement helped me deepen my relationship with my customers
One of the most essential features of Dynamics 365, Customer Engagement (on-premise), is that it helps you integrate all your marketing, sales and customer service teams into a single platform. This integration enables you to manage your customers from their first interaction with you to their last interaction with your company. [...]
Dynamics 365 Customer Voice - Powerful unified communications for your business
Dynamics 365 Customer Voice is a powerful enterprise feedback management application that makes it easy to track the customer metrics that matter most to your business. Dynamics 365 Customer Voice, a business application tightly integrated with Dynamics 365 and based on Microsoft Forms, provides important information by integrating survey results into a single [...].