Choosing a customer relationship management (CRM) system is a crucial step for any small or medium-sized enterprise (SME) looking to optimize its sales, marketing and customer service processes. Among the many options available, some solutions stand out for their power and flexibility. Here are the top 10 tips for [...]
Which call solution is best for customer engagement? Microsoft recently announced a new Queues application. The application is an add-on to Microsoft Teams that allows you to manage call queues in Microsoft Teams and view detailed reports. Established third-party contact center solutions offer [...]
One of the most essential features of Dynamics 365, Customer Engagement (on-premise), is that it helps you integrate all your marketing, sales and customer service teams into a single platform. This integration enables you to manage your customers from their first interaction with you to their last interaction with your company. [...]
Dynamics 365 Customer Voice is a powerful enterprise feedback management application that makes it easy to track the customer metrics that matter most to your business. Dynamics 365 Customer Voice, a business application tightly integrated with Dynamics 365 and based on Microsoft Forms, provides important information by integrating survey results into a single [...].