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Microsoft Digital Contact Center Platform

The Versatile Solution for Large Enterprise Contact Centers


Microsoft Digital Contact Center Platform is a comprehensive yet flexible solution that offers cutting-edge AI, business process automation, advanced telephony and fraud prevention capabilities.

How to increase customer acquisition

With Microsoft Digital Contact Center Platform, you can :

  • Activate Conversions: Enable agents to drive conversions with real-time offers.
  • Personalized Offers: Help customers find and select products with personalized offer recommendations, increasing revenues from up-selling and cross-selling.
  • Predictive targeting: Track user behavior and data to quickly identify and propose optimal engagement opportunities, improving satisfaction and boosting sales.
  • Proactive Notifications: Preemptively inform customers about special promotions and updates, to accelerate purchase intent and increase long-term value.

Why choose Microsoft Digital Contact Center Platform

Omnichannel Engagement and Intelligent Self-Service

Your customers interact with your brand via multiple channels. With this platform, you can reach them wherever they feel most comfortable, whether by voice or digital messaging, while ensuring secure and protected interactions.

Security and Personalization of Customer Interactions

Use advanced AI and analytics technologies to anticipate customer requests, predict their intentions and quickly solve their problems.

Increase Agent Productivity and Modernize Case Management

Implement Context IQ to provide intelligent response recommendations and sentiment analysis, enabling rapid resolutions.

Let's go further together!

When challenges are difficult to handle internally, it is best to call in a specialist. An external assessment can be of great help. It will be able to guide you in the realisation of your project and give you recommendations.