Which call solution is best for customer engagement? Microsoft recently announced a new Queues application. The application is an add-on to Microsoft Teams that allows you to manage call queues in Microsoft Teams and view detailed reports. Established third-party contact center solutions offer [...]
This is a very topical subject. And yet, it has been occupying data processing and computer specialists for a long time. A first article on the subject here. I wanted to take up this subject, which is the subject of much discussion. There is a lot of talk about AI these days, especially with the media coverage of ChatGPT, which seems to change our perception of the [...]
Choose Microsoft Teams or Skype for Business If you are asking whether Microsoft Teams or Skype for Business is best for your company, it shows you are on the right track. It means that you already understand how your company will benefit from integrating them into your communication systems. Now that the online version of [...]
Microsoft Teams Direct Routing As a Microsoft Gold Swiss Partner, our reputation is built on the outstanding success of our unified communications and collaboration (UCC) projects. We are a go-to UCC specialist-it is just one of our areas of expertise. We have proven our experience with Microsoft technologies and the products in the MS ecosystem [...]
