Unified Communications
Business phone systems, meetings, and messaging all in one tool: our articles on unified communications, from traditional PBX systems to today's platforms.
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01Microsoft Teams
Teams Phone Agent Now Generally Available: Licenses, Limits, and Setup
On October 1, 2026, Microsoft announced on the Microsoft blog Teams that Teams Phone Agent was beginning its general availability rollout on that date. The Microsoft Learn documentation, however, lists the general availability date as September 30, 2026,…
Reading time: 11 min
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02Unified Communications
Telephony in Odoo: What an Integrator Should Check Before Promising Integration
A customer switching to Odoo may request that phone functionality be included as well: view the profile of the calling customer, make a call with a single click from an opportunity, and view call history at CRM or Helpdesk. Odoo offers its P… app for this purpose.
Reading time: 8 min
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03Azure
End ofAzure Communication Services as a Standalone Offering in 2028: What Needs to Be Migrated
Microsoft has set September 30, 2028, as the end date forAzure Communication Services (ACS) as a standalone offering. The announcement appeared in the Azure Updates on September 24, 2026, and the retirement guide published on Microsoft Learn provides service-by-service details. M…
Reading time: 11 min
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04Microsoft Teams
The Benefits of Microsoft Phone Teams, and What Teams Phone Doesn't Replace
Your phone system is working. The person who knew the numbering plan may have changed jobs, and the maintenance contract renews automatically. So questions about phone systems in Microsoft Teams almost never come up because…
Reading time: 19 min
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05Microsoft 365
Teams detects note-taking bots and places them in the waiting room
A participant can invite a meeting assistant to a videoconference: a transcription tool, an automatic note-taker, or a service that produces meeting minutes. The tool joins the meeting as a regular participant and accesses the content at…
Reading time: 5 min
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06AudioCodes
NexTeams365 — a telephony management platform for Microsoft Teams
Once you exceed a few hundred users Teams, manual provisioning via PowerShell and tracking number ranges in Excel are no longer feasible. Here’s what we built instead.
Reading time: 3 min
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07Copilot
Teams Phone Agent: It’s not just another voice app—it’s your enhanced Auto Attendant
What Microsoft is really changing, and what that means for an automated standard already in production.
Reading time: 7 min
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08Dynamics 365 Sales
CRM s Who Answer the Phone: Bridging the Gap Between Customer Service and Voice
In almost every customer relationship project that fails, the official diagnosis is the same: “Salespeople aren’t filling out the CRM .” That’s true, but it’s not an explanation. A CRM is filled out when doing so requires less e…
Reading time: 4 min
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09AudioCodes
Integrating Contact Centers with Microsoft Teams : Understanding the Models, from Power to Unify
Introduction At Lambert Consulting, we help companies integrate contact centers with Microsoft Teams to optimize communications and the customer experience. Microsoft’s recent announcement of the Unify model marks a milestone…
Reading time: 4 min
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10AudioCodes
What's new with Direct Routing Teams?
Microsoft's Direct Routing Microsoft Teams continues to evolve to provide users with enhanced features and improved reliability. Here are the key recent updates: Update to the Network Efficiency Ratio (NER) calculation Since…
Reading time: 3 min
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