If you are asking whether Microsoft Teams or Skype for Business is best for your company, it shows you are on the right track. It means that you already understand how your company will benefit from integrating them into your communication systems.
Now that the online version of Microsoft Teams is here, many businesses feel they have to choose either one product or the other.
Skype for Business is here to stay. A new and improved Skype for Business Server 2019 will launch this year, allaying rumours about the future of the platform. Microsoft Teams does offer users telephone communications via an SIP connection. However, some companies will find this solution too limiting, and will prefer to use the tried and trusted Skype for Business.
Nine things to know
If you are considering or currently using Skype for Business with the SIP phone system function, you must take the following points into account.
We have summarised the information in this way to enable you to choose the right product for you, or decide how you will combine the best of both solutions.
Microsoft Teams has not been developed to replace Skype for Business.
Microsoft Teams offers users a new collaborative workspace, known as a client, based on the existing teamworking tools of Office 365.
Microsoft Teams can coexist with your Skype for Business On Premise infrastructure (FrontEnd + Edge)
There are two phone-system solutions with MS Teams. Use either the Microsoft PSTN (cloud only) or a PSTN from a local phone provider such as Sunrise, Cablecom or Swisscom via an On-Premise SBC.
Users can open the Microsoft Teams client and the Skype for Business client on their workstation, and work with both at the same time.
According to Microsoft, companies do not have to migrate from Skype for Business to Teams, but they can choose to convert if they wish.
Skype for Business can coexist with Teams with full or limited functionality. The underlying principle is to let the user choose which communication tool to use, when to use it, and for what purpose.
With Office 365, you can deploy configuration strategies known as policies to assign different communication functionalities to the two platforms.
A company can use Microsoft Teams for its phone system, but it will be limited compared to businesses that have a Skype for Business On–Premise infrastructure.
More will follow…
To sum up, although Microsoft is encouraging users to switch over to Teams, this product is not ready to completely replace Skype for Business Online. That’s why most of our clients choose Teams for its collaborative and teamwork functions, and continue to use Skype for Business for their phone system. If you wish to use only Microsoft Teams in the future, we recommend waiting until call functions are fully integrated. Click the link below if you want to find out more about why Teams is more limited compared to Skype for Business.
Comparison of Skype for Business and Teams
A word of caution—this chart has been designed for technical experts, so that they can understand how a Skype for Business On-Premise solution outperforms Teams.