Altigen MaxACD Version 7.0 Skype for Business Certified Contact Center
Looking for Skype for Business a certified contact center? We recommend Altigen MaxACD. Version 6.5 was certified for Lync 2010 and Lync 2013, and now, with version 7.0, MaxACD has obtained Skype for Business certification. For more information about the solution, click thislink to Skype for Business certification status, visit thislink(filter by Contact Center).
Just a few words about the methods for integrating contact centers with Skype for Business. We can distinguish the following types:
Native, Integrated, Connected.
Native provides a high level of integration, as the it appears as a native Skype for Business application and utilizes all of Skype’s core functions, including media flow, codecs, etc. The next type is “integrated,” where the it provides its own media flow and codecs itand processes calls in a separate application. “Connected” is the final method, in which contact centers are completely separate from Skype for Business and connected via standard ISDN or SIP trunk PSTN lines.
Altigen MaxACD 7.0 is a native Skype for business contact center and provides the highest level of integration.
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