Third-Party Contact Center vs Microsoft Queues App
![Luware Nimbus Blog Queues App](https://www.lambertconsulting.ch/wp-content/uploads/2024/06/Luware-Nimbus_Blog-Queues-App-300x169-200x200.jpg)
Which call solution is best for customer engagement? Microsoft recently announced a new Queues application. The application is an add-on to Microsoft Teams that allows you to manage call queues in Microsoft Teams and view detailed reports. Established third-party contact center solutions offer [...]