As this is a relatively new development, we would like to share information about the automated diagnostics that our customers can run in the administration centre Microsoft 365. The purpose of these is to help you resolve various support-related issues you may encounter, without having to open a support ticket.
Currently, the way to interact with the available diagnostics is via the Need Help? button in the administration centre Microsoft 365 :
There are a few things you might see when you do a search in the text field that will appear; for example:
migration Let's say you want to increase the Web Services Exchange (EWS) throttling setting for your tenant to be able to use a third party migration tool when visiting Exchange Online. If you search for "EWS", you will see an automatically suggested option that says "Increase EWS throttling policy". If you choose this, there are several sections you will see:
The sections you might get will vary depending on your search, but let us explain the 3 that are shown in the screenshot:
- Section 1: The Diagnostics section and button indicate that there are diagnostics associated with your query; pressing this button will run these diagnostics, which may require further choices until the action is complete. Not all queries will result in diagnostics (there are over 50 currently and more to come, but there are many more possible questions!)
- Section 2: The Insights section is the explanation of what you can do to get help with your query. There are many more Insights than Diagnoses. Where there is a diagnosis, the insight usually relates to the diagnosis displayed.
- Section 3: This section provides the "best search results" according to your query.
Recommended articles are generally a 'wider network' used to try to answer your question. The information is targeted to what you typed in (there are hundreds of them, designed for the things most frequently searched for by our customers). Diagnostics are the most targeted and usually allow you to take specific actions without leaving the "Need Help?" section.
What diagnostics are available at Exchange and Outlook?
As this is the blog Exchange, here is a link to the article which lists the associated diagnostics currently available:
Self-help diagnostics for problems in Exchange Online and Outlook
But wait, there's more!
Various other Microsoft teams (including SharePoint, OneDrive and Teams) have also created diagnostics and documents listing what is available.