Unified Communications

The Benefits of Microsoft Phone Teams, and What Teams Phone Doesn't Replace

Your phone system is working. The person who knew the numbering plan may have changed jobs, and the maintenance contract renews automatically. So questions about phone systems in Microsoft Teams almost never come up because…

Teams detects note-taking bots and places them in the waiting room

A participant can invite a meeting assistant to a videoconference: a transcription tool, an automatic note-taker, or a service that produces meeting minutes. The tool joins the meeting as a regular participant and accesses the content at…

NexTeams365 — a telephony management platform for Microsoft Teams

Once you exceed a few hundred users Teams, manual provisioning via PowerShell and tracking number ranges in Excel are no longer feasible. Here’s what we built instead.

Teams Phone Agent: It’s not just another voice app—it’s your enhanced Auto Attendant

What Microsoft is really changing, and what that means for an automated standard already in production.

CRM s Who Answer the Phone: Bridging the Gap Between Customer Service and Voice

In almost every customer relationship project that fails, the official diagnosis is the same: “Salespeople aren’t filling out the CRM .” That’s true, but it’s not an explanation. A CRM is filled out when doing so requires less e…

Integrating Contact Centers with Microsoft Teams : Understanding the Models, from Power to Unify

Introduction At Lambert Consulting, we help companies integrate contact centers with Microsoft Teams to optimize communications and the customer experience. Microsoft’s recent announcement of the Unify model marks a milestone…

What's new with Direct Routing Teams?

Microsoft's Direct Routing Microsoft Teams continues to evolve to provide users with enhanced features and improved reliability. Here are the key recent updates: Update to the Network Efficiency Ratio (NER) calculation Since…

Third-Party Contact Center vs Microsoft Queues App

Which call solution is best for customer engagement? Microsoft recently announced a new app called Queues. The app is an add-on for Microsoft Teams that lets you manage call queues in Microsoft…

Understand the impact of artificial intelligence (AI) in our daily lives

Migration from Skype for Business to Teams

As part of Microsoft's efforts to reduce the number of tools that perform similar functions in Office 365, Microsoft Teams is now on par with Skype for Business. This is indeed a significant milestone, as it means that…