Azure Communication Services

Integrating Contact Centers with Microsoft Teams : Understanding the Models, from Power to Unify

Introduction At Lambert Consulting, we help companies integrate contact centers with Microsoft Teams to optimize communications and the customer experience. Microsoft’s recent announcement of the Unify model marks a milestone…

What's new with Direct Routing Teams?

Microsoft's Direct Routing Microsoft Teams continues to evolve to provide users with enhanced features and improved reliability. Here are the key recent updates: Update to the Network Efficiency Ratio (NER) calculation Since…

Azure Availability Zones is generally available in German-speaking Switzerland

Please find the official announcement here—including an explanation of the availability zones. Microsoft has made a massive investment in Switzerland and added new, physically separate DataCenter s in the greater Zurich area. To protect itself from…

Azure Communication Services is upgrading to work faster and achieve more

Microsoft is set to release its Contact Center, which is based on " Dynamics 365 " Customer Service

Big news in the Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) sectors. At the recent Ignite conference, Microsoft announced the release of “Voice Channel for Dynamics 365 Customer Service.” This means that “Dynamics 3…

New Teams features improve call and meeting quality

Microsoft Azure Communication Services (CPaaS)

Microsoft Azure Communication Services, the CPaaS (Communication Platform as a Service) platform that powers Microsoft Teams, has now reached "Generally Available" status, which means it is now supported…