Lambert Consulting
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Artificial Intelligence: A Cross-Functional Offering

Results first. Infrastructure second.

An assistant for your documents, end-of-line verification, a platform for multiple services. Where artificial intelligence is applied is determined by your data, not by a catalog.

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4Comparing Architectures, Criterion by Criterion
2 fieldsSoftware and hardware under one roof

Use Cases

Architectures

As Close as Possible to Your Data

Your ProjectPages to Help You Choose

All Use CasesUse cases first, technology last

Our first department

This is what needs to work every morning.

Your servers, your workstations, your phone systems, and your identities. The foundation that no one notices as long as it holds, but that everyone notices the day it fails.

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Multi-siteNational and international projects
3Branches in French-speaking Switzerland

Telephony

Workstation

Microsoft 365 and Azure

Security and Identity

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Our second department

It needs to be tailored to your profession.

Your customers see only one company. Your systems, however, see five: the quote in a spreadsheet, the complaint in a shared folder, and the history in a separate line-of-business application.

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4Dynamics 365 s Applications Managed End-to-End
2 business linesSoftware integrator and developer

Dynamics 365

Customer service

Copilot and agents

Custom Applications

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Gold Partner

Dell Technologies

Buying hardware is easy. Buying the right hardware for your environment—that's what we do. From workstations to datacenter, all set up before delivery, whether in Switzerland or at your overseas locations.

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GoldPartner Dell Technologies
1Contact Person, Project, and Support

Workstation

Datacenter

Protection & Consumption

Shipping & Logistics

Talking About a Dell ProjectDell Technologies Gold Partner

What Remains the Same

A scope defined in writing before starting.

The same people all the way through, a planned reversal, and a clearly stated limit. This is true across all nine areas, regardless of the subject or how we get involved.

How We Work
9Areas of Service
3Ways to get involved: flat fee, time and materials, contract

Build and Evolve

Steer and hold

Strengthening Your Team

Let us know how you're doingGetting a quote is free

How We Work

A piece of advice, not a sales pitch.

Our approach is consultative: we tell you what we think, even when it’s not in our best interest. That’s what makes projects succeed.

About Us
1995First project, using Microsoft SMS
Family-orientedOn a human scale and sustainable

The Company

Resources

Our Branches

Vaud, headquarters9 Avenue des Baumettes, 1020 Renens+41 21 806 37 15
Valais134 Oscar-Bider Street, 1950 Sion+41 27 552 00 22
FribourgChemin de Montmoirin 18a, 1618 Châtel-Saint-Denis+41 26 322 59 05
Monday through Friday8:00 a.m. – 6:00 p.m.
Contact UsFirst 30-minute consultation, with no obligation

Microsoft Dynamics 365

Field Service Management Solutions

Microsoft Dynamics 365 for Field Service is a comprehensive field service management solution that includes service locations, customer assets, preventive maintenance, work order management, resource management, product inventory, scheduling and assignment, mobility, collaboration, customer billing, and analytics.

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Optimized planning

Optimize your field service management. Organize your teams and equipment with flexible scheduling options, tailored to the workflows of customer service representatives and dispatchers - including more precise appointment scheduling to integrate more interventions into the day.

 

Easily plan resources manually, with recommendations or automatically
Identify and organize available resources by category for a better balance between workload and resources
Match technician skills to job requirements
Take into account geography, availability, vehicle inventory, regulatory requirements, customer preferences, and service level agreements (SLA)
Dynamics 365 Route Optimization
admin field service architecture

Contract Management

Simplify the management and accuracy of service contracts and products installed at your customers' sites, regardless of location, with field service management software. Better visibility of contract information enables faster, more accurate invoicing, while helping field teams identify new sales opportunities to generate additional revenue.

Use recurring service templates to integrate schedules and rates to simplify the quoting process
Manage recurring service appointments with flexible billing options
Win more contracts by proactively engaging prospects, from first contact to signature

Inventory management

Manage inventory updates and history across multiple sites, including warehouses, depots and vehicles. Real-time updates guarantee consistent accuracy, enabling you to better monitor service stocks, reduce losses and make more reliable forecasts.

Improve first-time resolution rates with precise part allocation
Manage inventory information at every stage of the transaction, including RMAs, stock adjustments and stock transfers
Accurately track service inventory on site or on the move to reduce losses
Plan efficiently for material requirements
warehouse inv purchase returns diagram
mobile 2020 work order service notes new

Mobile Productivity

Deliver native mobile applications with real-time, offline data. Whatever device you use, your technicians can access the customer information and instructions they need at the right time.

Improve your sales systems and processes CRM by integrating complementary applications offered by Microsoft and its partners.
Improve job consistency and resolution rates right from the start with step-by-step instructions
Give technicians in the field a multi-day, dynamically modifiable calendar of work orders
Link work orders to customer history, product configurations, parts information and price lists

Connected field service

Detect, diagnose and solve problems remotely with devices connected via the Internet of Things (IoT). Spot incidents before your customers even notice them, and try to resolve them remotely, so you can send out technicians only when they're really needed.

Simple configuration and connection of new and existing customer equipment
Reduce the number of repair appointments by limiting technician travel
Identification of under-performing products through aggregated analysis of device data via field service software
Just-in-time preventive maintenance based on actual consumption
cfs iothub architecture
Field Service App remote assist booking deeplink 1024x627

Customer Communications

Deliver an end-to-end, user-centric customer experience. With Dynamics 365, Lambert Consulting helps field service organizations keep customers informed, facilitate communication, and ensure positive interactions at every stage of the service journey.

Allow customers to view upcoming service appointments and open or completed cases via a customer portal
Send real-time location of technician, with estimated time of arrival, photo and vehicle information
Keep customers informed every step of the way with automated text messages and calls
Automatically report customer feedback for follow-up when necessary

Add pre-built and customizable applications

Get even more out of Dynamics 365 Field Service with AppSource.

Improve first-time resolution rates with precise part allocation
Get more out of your data Dynamics 365. Easily create custom applications that connect to Dynamics 365 to precisely meet your business needs—with little or no additional development.
AppSource Illustration 1

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