Microsoft Dynamics 365 Customer Service
Strengthen customer loyalty and deliver world-class customer service with Microsoft Dynamics 365 for Customer Service. Turn simple interactions into lasting relationships by delivering seamless, consistent service to your customers.
By providing intelligent, consistent support, you foster long-lasting, trusting relationships.
Omnichannel capabilities for enhanced customer service
Today's customers expect a unified experience, whatever channel they use to interact with your company. Equip your agents with the tools they need to satisfy changing customer demands across channels.
Microsoft Dynamics 365 for Customer Service gives you a complete 360-degree view of the customer, including full interaction history, user preferences, and relevant customer information. This enables agents to communicate with the consistency and personalization that customers expect.
Agent empowerment
With the right information, your agents can provide consistent answers to customer questions across all channels.
Microsoft Dynamics 365 for Customer Service offers a dynamic interface optimized to guide agents to the next best action. It contextually delivers tools, recommendations and data throughout the interaction, including information or resources from third-party applications.
Self-service functionalities
Your busy customers need to be able to access their account information and find answers to their questions on their own, through a personalized, branded experience.
A self-service portal with a searchable knowledge base and online community space will offer expert support and peer-to-peer solutions.
Microsoft offers self-service portal solutions as an add-on module, integrating directly with Microsoft Dynamics 365 for Customer Service as anout-of-the-box solution.
Unified knowledge
In a fast-paced, dynamic working environment, your agents are constantly on the move. Their tools need to keep pace.
Microsoft Dynamics 365 Customer Service offers a single user interface enabling agents to manage service interactions, whether from their desktop or mobile device.
With a centralized view of important information such as scripts, customer rights and recommendations, your agents can deliver high-quality service instantly.
Data analysis
Relevant data enables every role within the organization to have a positive impact on business results. Interactive dashboards and data visualizations facilitate proactive and predictive customer service decisions.
By extracting information from a variety of sources, including social networks, you can easily identify trends and anticipate opportunities, spot cross-selling or up-selling opportunities, explore hypothetical scenarios, improve service performance indicators and identify best practices.
Interactive dashboards, contextual graphs and Power BI offer the perfect blend of information and collaboration within Microsoft Dynamics 365 for Customer Service.
Add pre-built, customizable applications
Do even more with Dynamics 365 for Customer Service thanks to AppSource.
Microsoft Dynamics CRM implementation partner
Lambert Consulting is a Gold Certified Partner, specializing in CRM implementations and upgrades since 2003.
We help customers extract value from their CRM investment by providing a solution tailored to their specific business needs. Our Microsoft Dynamics CRM consultants are among the best in the industry, with 22 years' experience of implementing projects across a wide range of sectors, accompanying technological evolutions and industrial transformations.
We deploy Microsoft Dynamics CRM, now called Microsoft Dynamics 365 for Customer Service, through solutions that are flexible enough to adapt to ever-changing business scenarios - whether for SMEs or large enterprises with complex environments.
Our service models include :
Microsoft Dynamics 365 for Customer Service :
Implementation, Managed Support Services & More
Lambert Consulting provides comprehensive managed support services for Microsoft Dynamics CRM, to ensure maximum value from your organization's investment.
Our global support team, available 24/7, has kept our international customers in different locations running smoothly and efficiently.
OUR MANAGED SUPPORT SERVICES INCLUDE :
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