The characteristics of the ITC
Main features
- Compatible with TAPI (Telephony API 2.1 and 3.0), Lync 2010 and Lync 2013 exchange providers.
- Advanced search solution for contacts in Microsoft Dynamics CRM based on their phone number, first name, last name, company or/and e-mail address.
- Customised management of the display of windows in the Microsoft Dynamics CRM web application and the creation of actions (activity, incident) according to the type of contact.
Available languages
- French
- English
- Italian
- Possibility of translation by the user
System requirements
Telephone exchange
- Version 5: TAPI 2.1 / 3.0 or Lync 2010 / 2013
- Server
- Microsoft Windows Server 2000, 2003 and 2008 with Active Directory
- Microsoft Dynamics CRM 4.0, 2011 and 2013 or Microsoft Dynamics CRM Online Office 365
Customer item
- Windows 2000, XP, Vista, Windows 7.
- TAPI driver corresponding to the telephone system or Lync 2010, 2013.