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CTI features

Main features

  • Compatible with TAPI (Telephony API 2.1 et 3.0) telephone exchange providers, Lync 2010 and Lync 2013.
  • Solution for advanced search of contact persons in Microsoft Dynamics CRM according to their phone number, first name, last name, company and/or e-mail address.
  • Customized management of the display of Microsoft Dynamics CRM web application windows and the creation of actions (activity, incident) according to the type of contact.

Available languages

  • French
  • English
  • Italian
  • Possibility of translation by the user

Required configuration

Call center

  • Version 5: TAPI 2.1 / 3.0 or Lync 2010 / 2013
  • Server
  • Microsoft Windows Serveur 2000, 2003 et 2008 with Active Directory
  • Microsoft  Dynamics CRM 4.0, 2011 et 2013 or Microsoft Dynamics CRM Online Office 365

Client workstation

  • Windows 2000, XP, Vista, Windows 7.
  • Driver TAPI matching the call centre or Lync 2010, 2013.