Microsoft Teams didn't have a tool for managing voice on a large scale. We developed one.
Multiple sites, multiple operators, multiple tenants: a single portal.NexTeams365 Automates user creation, number assignment, and the enforcement of Microsoft policies Teams, site by site and carrier by carrier. It is installed on a server you own, and data never leaves that server.
The Starting Point
What Manual Provisioning Really Costs.
The Microsoft Administration Center Teams and just a few commands are enough to last a very long time. What causes them to fail isn’t the number of users— it’s the number of sites, operators, and people who interact with the same numbering plan. Three issues then arise, always in the same order.
The same work, done differently in each location
One administrator creates users using their own commands, while another uses theirs. Microsoft policies Teams vary from site to site without anyone having decided to do so, and the way to proceed was known only to the person who was familiar with it.
The expertise is real, but it isn't written down anywhere.
The numbering plan is stored in a spreadsheet
The beaches by location, the numbers already taken, those reserved for an expected arrival, those freed up by a departure: all of this is tracked in a file that several people edit, and in the memories of a few.
Duplicates and orphan numbers are only noticeable when they cause problems.
The bill arrives before the explanation
The telecom statement is a general overview. There is nothing linking it to a specific location, service, or cost center, so no one can say how much of the increase is due to actual usage and how much is due to a forgotten setting.
A budget that can't be cut is a budget that can't be defended.
Before we go any further
What types of companies is this portal designed for?
Six situations in which a dedicated portal quickly proves its worth. These situations often occur together: it is their combination that makes the difference, not any one of them on its own.
Multiple locations, multiple numbering plans
Each site has its own ranges, prefixes, and Microsoft policies Teams. What is consistent across sites is precisely what causes the discrepancies.
More than one carrier
Direct Routing on one site, Operator Connect on another, with a session controller somewhere in between. Today, the two environments are managed separately.
A directory maintained in two locations
Active Directory on your servers and Entra ID, sometimes with an identity management tool in between. The telephony system must sync with both without requiring data to be entered twice.
Costs to be Allocated
A telecom statement to be broken down by location, department, or cost center, and an accounting department that expects an export rather than a file that has to be manually revised each month.
Multiple environments to manage
A company that has grown through acquisitions ends up with multiple tenants. Multi-tenant compatibility is one of the reasons this product exists.
An IT team that no longer has the time
Provisioning isn't difficult; it's repetitive. It involves hours of an engineer's time spent on tasks that a machine can perform flawlessly.
And what if the answer is to install nothing at all? A single site, a single operator, a few dozen workstations, and a directory maintained in one place—the Microsoft Administration Center ( Teams )—is more than enough, and adding another portal would do nothing but create yet another server to maintain. We say this before making the offer, not after. NexTeams365 is justified when replication between sites becomes the real cost—not when the entire environment fits on a single screen.
Where it fits in
It controls what you already have.
NexTeams365 It does not replace your phone system, your directory, or your session controllers. Everything that contains your data fits within the left-hand pane: that's yours.
The portal reads your phone book, provisions Microsoft Teams , and retrieves call logs from it to allocate costs. The calls themselves never go through the portal: they go from Microsoft Teams to your carrier, exactly as they do today. That’s why an outage of the portal delays new provisions without cutting off a single line.
What he does
Five modules, each with the details that matter.
A single portal replaces orders and files. What follows is not a list of promises— these are the settings your team will work with on a daily basis.
Provisioning and Automation
Create a user, assign a number and extension, and apply Microsoft policies Teams —all in a single step. Numbers are drawn from ranges defined by site, with priority, manual reservation, and temporary blocking.
Multi-site and multi-carrier
Direct Routing and Operator Connect side by side, a visual representation of the correspondence between site, gateway, and number range, and multi-tenant compatibility for enterprises with multiple environments Microsoft 365.
Routing and Number Conversion
Routing by location, department, or extension; conversion of incoming and outgoing numbers; conditional blocking by reason, range, or category. Rules are defined once and apply everywhere.
Reports and Monitoring
Fourteen ready-to-use reports on SQL Reporting Services, exportable to PDF and spreadsheets, plus your own reports. SCOM integration, and detection of errors, blocked calls, and unusual discrepancies.
Costs and Billing
Cost allocation by user, site, and gateway; a pricing matrix specific to your contracts; automatic export toERP; and integration with Microsoft call logs Teams.
Security and Roles
Authentication Windows or unique identification, with permissions based on your groups Active Directory, general administrator, or single-site administrator. Every action is logged.
Demonstration
NexTeams365 in action.
The portal, number ranges, and user provisioning—all in just a few minutes.
Our Position
A tool that manages your phone system has no business being anywhere other than on your servers.
NexTeams365 is deployed within your infrastructure. The portal, database, and reports are hosted on a server you own; authentication is handled through your directory, and no data is sent to an external service.
The data never leaves your infrastructure
Everything the portal processes remains in your database, your directory, Active Directory and your Microsoft Teams environment. There are no copies stored elsewhere, because there is nowhere else.
Access is through your groups Active Directory
Authentication Windows or unique identification, encrypted HTTPS communication, role-based and site-based permissions, and daily limits on the number of creations, modifications, and deletions.
We do not access your data
Unless you have explicitly authorized us to provide support—in which case access is restricted, logged, and subject to confidentiality.
What the project does not change
Your users won't notice any changes.
This is an administrative tool, not a rollout to be implemented among teams. The benefit is for the IT department, and there is no risk to employees.
Microsoft Teams remains the same for your employees
No new app to install, no workstations to reconfigure, no internal communications to prepare. Your employees can continue to make calls just as they did the day before.
If the portal goes down, calls will continue
Microsoft Teams does not rely on NexTeams365 to function. An outage of the portal delays new provisions but does not disconnect any active lines.
A loss of connection puts tasks on hold
Automatic processing is paused without affecting existing services, and synchronization resumes automatically as soon as the connection is restored.
What You Need
The prerequisites, written before the first appointment.
NexTeams365 It is deployed within your infrastructure, which means you’ll need to allocate a server. Here is the exact list, so that capacity planning can be done before the proposal is submitted, rather than during implementation.
| What You Need | Details |
|---|---|
| A dedicated server | Windows Server 2022, 16 GB of memory, 4 processors |
| A database | Microsoft SQL Server 2016 or a later version |
| Reports | SQL Reporting Services, in the same installation |
| Microsoft Licenses | Microsoft 365 E5 or Teams Phone Standard |
| The directory | Active Directory, Entra ID, or both in a hybrid setup |
| Identification | Authentication Windows or unique identification |
| The Environment | Teams , a Microsoft phone service, is already in use |
There are two things you need to keep in mind, and it’s best to know them now. Backup and high availability depend on your database infrastructure: NexTeams365 relies on the rules you already have in place; it doesn’t introduce any new ones. And a dedicated server is a physical machine that requires ongoing maintenance and monitoring —it’s not a subscription service. We include this component in the quote rather than having you discover it later on; if you’ve already entrusted us with managing your servers, it’s included at no extra cost.
One term, six phases
How is the rollout proceeding?
It starts with a trial run on your own system, not with a promise. The fourth step is the one that determines how long the rest of the process will take, and it’s almost always the one that gets underestimated.
NexTeams365 for testing on your system
Before rolling out the system across the entire network, the portal is installed on a limited scale and set up for real-world use: a pilot site with its own zones and operator, a test environment, or a small group of users—whichever works best for your installation.
You'll see the provisioning process in action on your own directory, using your own numbers. And any specific issues with your setup will come up here rather than at the end of the project —there are always some.
An Inventory of Your Facility
The sites, operators, and gateways; the number ranges actually in use; the Microsoft policies in place Teams ; and how the directory is currently maintained.
This is when we measure the discrepancy between the official numbering plan and the one actually in use. This discrepancy always exists.
The server, the database, and the portal
Set up the dedicated server, database, and reports for the entire fleet, followed by the portal. Roles are assigned to your groups Active Directory at this stage, ensuring that no one ever works with more access than necessary.
The Transfer of the Numbering Plan
Each site is assigned its time slots, priorities, and reservations, and the numbers already assigned are reconciled with the directory. This step sets the stage for all subsequent steps.
Duplicates and orphaned numbers inherited from a spreadsheet appear here. This is normal, and now is the right time to address them : dealing with them now will take a few days, but dealing with them after the migration will result in incidents.
Call Routing
Routing by location, department, or extension; conversion of incoming and outgoing numbers; conditional blocking. Each rule is tested on a subset of numbers before being applied to the entire set.
Operation and handover
The reports are up to date, cost allocation is set up for your cost centers, and the export toERP is managed from start to finish. Then your teams manage the portal themselves, and we remain available.
Questions We Are Asked
Frequently Asked Questions.
Including the last one, which explains what the product doesn't do.
Should we upgrade our telecom equipment?
No. NexTeams365 integrates with SBC and existing telecom equipment: it controls them, it does not replace them. The same applies to the carrier connection itself.
Does this portal replace Microsoft Teams Phone?
No, and let's get this out of the way right away. Microsoft Teams Phone remains your phone system; NexTeams365 is the management layer on top of it. Microsoft licenses are still required, and the product does not reduce what you pay to Microsoft in any way.
What it reduces is the amount of time spent by engineers and the number of configuration errors.
Can you manage multiple tenants from a single portal?
Yes, multi-tenant compatibility is part of the product. In fact, it’s one of the reasons the product exists: a company that has grown through acquisitions almost always ends up with multiple environments Microsoft 365, and often with a different service provider in each one.
Can we try it out before committing?
That’s exactly the first step in a contract. A 30-day trial version is available for internal evaluation, but what we’re offering goes a step further: the portal is installed within a limited scope of your own environment and provisions your actual phone numbers.
It is budgeted as the first phase of the project because it involves engineering work on your environment—and because a management portal cannot be evaluated based on a generic demonstration.
What happens if we delete a user by mistake?
Its settings are preserved, and the record is marked as unused rather than deleted; its number remains reserved for thirty days before returning to the available range. A daily limit on the number of creations, modifications, and deletions is also enforced: an automated process that goes awry cannot empty a site.
What the portal doesn't do
This is not a contact center: multichannel queues, real-time monitoring of a support team, and integration with customer records are features of a product specifically designed for that purpose. It is not an operator either, and it does not replace your session controllers or your phone system.
Finally, it provides neither backup nor high availability: the features of your database infrastructure apply, and nothing else.
Why This Matters to You
What this product says about our work.
You may not need NexTeams365. You may need someone who can build it.
Microsoft Telephony: Beyond the Standard Settings
Direct Routing, Operator Connect, session controllers, multi-site numbering plans, call logs, and identity-based provisioning: these are the mechanisms this product handles, and the ones we handle in your projects.
If the tool doesn't exist, we develop it
NexTeams365 It arose from a need that no product on the market fully addressed. We apply the same approach to integrations, web services, and business applications.
We start with the problem, not the catalog
Assess the current situation, identify what’s truly missing, and then determine the appropriate solution: deployment, integration, or development—when nothing that currently exists is sufficient.
Further Reading
Other pages about your phone service.
Each page covers a specific part of the topic as a whole, rather than summarizing it here.
Telephony on Microsoft Teams Phone
The four possible connections, the numbering scheme, session controllers, and why your choice of connection determines your freedom.
Read the page The Starting PointMoving Away from an Older PBX
What gets repeated, what goes through a bridge, what gets replaced—and the order in which we switch over without cutting anyone off.
Read the page Beyond AdministrationContact Centers
Multichannel queues, live monitoring, integration with customer records: topics not covered by NexTeams365 , and the solutions that do.
Read the page LicensesMicrosoft 365
What's included in each edition, where to find " Teams Phone Standard," and how to avoid paying twice for the same capacity.
Read the page Around the GateThe server, the network, the directory
The dedicated server, the database, backups, and high availability: the aspects that the prerequisites leave up to you—and how we handle them.
Read the page The EvidenceThey entrusted us with their phone service
Companies in French-speaking Switzerland, with fleets of all sizes. Ask us which ones best match your situation.
See referencesLet's start with your sites and connections
An hour with the engineers who will carry out the work, a list of your sites, and the names of your operators. We’ll tell you what needs to be inventoried, what the numbering plan transfer will reveal, and whether your situation warrants a portal—including when the answer is no.
There is no charge for preparing the quote; the on-site assessment is the first step in the project. We’d be happy to arrange a meeting with the engineers who will be doing the work. Three offices: Renens, Sion, Châtel-Saint-Denis.
How many number ranges does your company currently manage, and in how many files?
If you have a figure in mind, your project is ready to go: we can outline the acquisition and provide a cost estimate for the implementation within a few days.
If the answer is “you’d have to ask several people, ” that’s the most reliable sign that the portal is worthwhile—and that’s exactly where we start.