Deliver exceptional customer service with Dynamics 365 Customer Service
Customer service is much more than just a department: it represents the heart of the relationship between your company and your customers. Today, expectations are high: customers are looking for sound advice, personalized products and, above all, fast, reliable and efficient support at every stage of their journey. With Dynamics 365 Customer Service, a complete CRM solution, you can meet these challenges and turn every interaction into a loyalty-building opportunity.
Optimize your customer service processes by connecting Dynamics 365 Customer Service with strategic data from your other departments: sales, marketing, or field service. Give your teams a unified view of every customer, including essential data such as order history, past complaints, purchasing preferences and overall behavior. Thanks to this 360° vision, your employees always have the right information, at the right time.
Significantly reduce request processing times, improve collaboration between teams, and enhance the quality of service provided. By automating repetitive tasks and integrating artificial intelligence tools, such as virtual assistants or data-driven suggestions, you enable your agents to focus on what really matters: customer satisfaction and loyalty.
You can also benefit from real-time analysis of service performance, identify trends, anticipate needs and adjust your strategies to deliver an ever more personalized experience. This proactive approach not only increases customer satisfaction, but also gives you a lasting competitive edge in the marketplace.
Benefits of Dynamics 365 Customer Service
With Dynamics 365 Customer Service, you can offer your customers a fluid, personalized and intelligent experience throughout their entire customer journey. From initial contact to satisfaction follow-up, every interaction is optimized thanks to a single platform that centralizes all processes. Your teams benefit from powerful tools - AI, knowledge bases, self-service portals, live chat and virtual agents - to respond quickly and efficiently to customer needs, whatever the channel used. Whether your employees are in the office, telecommuting or in the field, they have access to the same resources, promoting productivity and collaboration.
More satisfied customers
Put your customers at the heart of your strategy and offer them personalized, intelligent experiences. Provide up-to-date information and effective solutions to strengthen customer loyalty. Give them the power to find answers on their own through self-service portals, live chat or bots.
Reinforced service organization
Give your teams the tools they need to deliver faster, more consistent service. Dynamics 365 Customer Service doesn't just simplify agents' work, it optimizes processing cycles and guarantees superior service quality.
A single platform for all customer processes
Centralize all customer relations processes on a single platform. This gives your teams access to all shared resources, whether they're in the office, telecommuting, on the road or in the field. This improves individual productivity and strengthens teamwork.
Perfect integration
Based on a common technology, the Microsoft suite enables seamless integration between different solutions: Sales, Marketing, Field Service... All applications connect naturally to Dynamics 365 Customer Service, without the need for complex adaptations.
An omnichannel approach to customer service
Offer your customers a truly omnichannel strategy with Microsoft's dedicated application. This modern, customizable solution enables your teams to interact with customers via a wide variety of channels. The application facilitates contextual customer identification, real-time notifications, integrated communication and integrates productivity tools such as knowledge bases, intelligent search and guided conversations to make your agents' work even more efficient.
Why choose Lambert Consulting ?
Lambert Consulting has extensive experience in the digitization and implementation of CRM systems, and is a recognized Microsoft partner foroptimizing customer engagement. Our specialized Customer Service team has been supporting companies for many years, developing tailor-made solutions that are perfectly adapted to the business processes of various sectors.
We would be delighted to advise you in detail and help you find the Microsoft solution best suited to your needs. Call on our customer service experts and benefit from our in-depth process knowledge and Microsoft expertise, gained through many successful customer projects.
Dynamics 365 consulting services
Discover unparalleled business transformation with our Dynamics 365 consulting services. Expert advice, tailored solutions and innovative strategies to improve your operations and drive growth.
Our published projects on Dynamics 365
CRM and AI project: Revolutionizing customer management for a financial services company
Initial situation Our customer, a large financial services company, was experiencing major difficulties in managing its customer relationships. Sales and support processes were fragmented, customer data was scattered across several systems, and interaction tracking was inefficient. This situation was leading to a loss of productivity, customer satisfaction and [...]
Migration telephony on Microsoft Teams and Contact Center Nimbus Luware
Initial situation The customer was struggling with an aging telephony system and contact center that no longer met their needs and requirements. They were looking for a more stable and robust solution, a teleworking-friendly telephony system, a modern call recording system, and advanced features for their contact center.
Access ERP data from the Dynamics 365 CRM platform
Initial situation Our client manages a multitude of data including customer information, product range, stock management, sales prices, deliveries and invoicing. They already use a Sage ERP system that handles all accounting and financial management, sales, distribution and procurement functions. [...]
Articles about Dynamics 365 and its ecosystem
Contact Center integration with Microsoft Teams : Understanding the models, from Power to Unify
Introduction At Lambert Consulting, we help companies integrate contact centers with Microsoft Teams, to optimize communications and the customer experience. Microsoft's recent announcement of the Unify model marks a key milestone, offering a new, more immersive and powerful approach to integration. Unify is the successor to a long-standing theoretical concept known [...].
Top 10 CRM tips for Swiss SMEs
Choosing a customer relationship management (CRM) system is a crucial step for any small or medium-sized enterprise (SME) looking to optimize its sales, marketing and customer service processes. Among the many options available, some solutions stand out for their power and flexibility. Here are the top 10 tips for [...]
Third-Party Contact Center vs Microsoft Queues App
Which call solution is best for customer engagement? Microsoft recently announced a new Queues application. The application is an add-on to Microsoft Teams that allows you to manage call queues in Microsoft Teams and view detailed reports. Established third-party contact center solutions offer [...]