Introduction
In a connected world, an organization's ability to communicate effectively with its customers is crucial. Luware transforms Microsoft Teams into a powerful contact center, offering seamless integration, state-of-the-art security and unprecedented flexibility.
Infra optimization
Luware is designed to integrate seamlessly with Microsoft Teams. This eliminates the hidden costs and complications of using heterogeneous solutions, while ensuring a smooth, seamless user experience.
Technical flexibility
Luware offers a modular platform, capable of adapting to customized workflows, integrating third-party APIs and meeting a multitude of specific needs. This level of customization ensures a solution aligned with each organization's unique operational requirements.
Advanced Security
Security is never an option. By leveraging the robustness of Microsoft Teams, Luware ensures that all interactions are secured according to the strictest encryption standards, preserving the confidentiality of data and communications.
TOOL INTEGRATION
The ability to work in tandem with various CRM systems and other enterprise tools means that information is always at hand, optimizing productivity and ensuring a smooth transition between different contact points.
Optimal User Experience
Luware features an intuitive user interface, allowing effortless transitions between chats, video and voice calls, all in the familiar comfort of the Teams ecosystem.
Luware: the perfect alliance with Microsoft Teams
Luware's contact center solution is specifically designed to be grafted onto Microsoft Teams, maximizing its communication capabilities. It offers a host of advanced features, from call management to real-time analysis and reporting tools.
ADVANTAGES OF LUWARE FOR MICROSOFT TEAMS
FLUIDITY OF COMMUNICATION
Communication barriers are removed. Luware ensures a seamless transition between chat, video and voice calls, while remaining within the Teams environment.
INCREASED PRODUCTIVITY
By eliminating the need to switch between different applications, Luware lets teams focus on what they do best: serving your customers.
ENHANCED SAFETY
Benefit from the robust security of Microsoft Teams, while taking advantage of Luware's advanced contact center capabilities. Your communications and customer data remain protected at all times.
EVOLUTIVENESS
Whether you're a small business or a multinational corporation, Luware grows with you. Add functionality, integrate new tools or expand your contact center as your business needs change.
ADVANCED CALL MANAGEMENT
Luware enables advanced call management, making it easy to receive, transfer, hold and redirect calls, while integrating dynamic IVR (Interactive Voice Response) to guide your customers.
NATIVE INTEGRATION WITH TEAMS
Designed specifically for Microsoft Teams, Luware blends naturally into the environment, enabling your teams to work without having to juggle multiple interfaces.
ANALYSIS AND REPORTING TOOLS
With integrated dashboards and reports, keep an eye on your contact center's performance, measure your team's efficiency and constantly improve your customer service.
INTEGRATION WITH CRM AND ENTERPRISE TOOLS
Luware integrates seamlessly with most CRM systems on the market, optimizing customer information management and delivering a personalized experience with every interaction.
SEAMLESS INTEGRATION THANKS TO LAMBERT CONSULTING
Integrating a new contact center into your IT infrastructure is a challenge. Lambert Consulting is here to make sure that integration goes smoothly and efficiently.
Needs Assessment
We start with a thorough analysis of your current and future communication needs. This initial assessment enables us to establish an optimal integration strategy for Luware with Microsoft Teams.
Migration and Integration
Our team of experts takes care of migration, ensuring that all your data and settings are preserved. We ensure that Luware works seamlessly with Microsoft Teams, while integrating seamlessly with your other business tools.
Training and Support
The success of any new system depends on the ease with which your team can use it. Our training sessions are designed to ensure that every member of your team feels at ease with Luware. What's more, our technical support team is always on hand to answer any questions you may have.
Continuous Optimization
Technology is constantly evolving, and so are the needs of your business. Lambert Consulting Luware for Microsoft Teams remains at your side, offering regular updates and optimizations to ensure that your Luware for Microsoft contact center stays at the cutting edge.
Let's go further together!
When challenges are difficult to handle internally, it is best to call in a specialist. An external assessment can be of great help. It will be able to guide you in the realisation of your project and give you recommendations.