Dynamics 365 Contact Center
Dynamics 365 Customer Service
Deliver exceptional customer service with Dynamics 365 Customer ServiceCustomer service is much more than just a department: it represents the heart of the relationship between your company and your customers. Today, expectations are high: customers are looking for sound advice, personalized products, and above all fast, reliable and efficient support at every step of the way.
Contact Center integration with Microsoft Teams : Understanding the models, from Power to Unify
Introduction At Lambert Consulting, we help companies integrate contact centers with Microsoft Teams, to optimize communications and the customer experience. Microsoft's recent announcement of the Unify model marks a key milestone, offering a new, more immersive and powerful approach to integration. Unify is the successor to a long-standing theoretical concept known [...].