Deliver exceptional customer service with Dynamics 365 Customer ServiceCustomer service is much more than just a department: it represents the heart of the relationship between your company and your customers. Today, expectations are high: customers are looking for sound advice, personalized products, and above all fast, reliable and efficient support at every step of the way.
Dynamics 365 Customer Voice is a powerful enterprise feedback management application that makes it easy to track the customer metrics that matter most to your business. Dynamics 365 Customer Voice, a business application tightly integrated with Dynamics 365 and based on Microsoft Forms, provides important information by integrating survey results into a single [...].
Digital transformation is an imperative for all businesses. We help companies develop their digital plans across different business areas. As digital transformation consultants, we create change that matters and transform businesses by combining technology with our industry expertise. Digital transformation to stay relevant and competitive The [...]
Big news in the Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) space. At the recent Ignite event, Microsoft announced the release of "Voice Channel for Dynamics 365 Customer Service". This means that "Dynamics 365 Customer Service expands to become the all-in-one digital contact centre solution [...].
