Initial situation
The customer had the OpenScape UC from Unify.
This solution posed numerous problems, particularly in terms of quality, outages and recurrent crashes. In addition, there was no support for users during the implementation of this solution.
This led to general dissatisfaction among users and to the rejection of the solution.
In addition, the previous migration had not been completed, and components of the N-1 telephone system were still in use, which added an extra layer of technical complexity.
Goal
The client wanted to implement a modern, innovative and scalable unified communication and collaboration solution.
The Microsoft Skype for Business solution was chosen to meet these needs.
Concept
Our role was to manage the implementation of this solution in the client's environment, ensuring that the migration was carried out under the best possible conditions.
One of the other major challenges of this project was to ensure that the solution met the needs of the end-users and to put in place the necessary support for them to adopt this new tool.
This required good internal communication as well as training, user documentation and explanatory leaflets.
In addition, the client had many points of sale and could not afford to be unreachable due to a server failure.
Following this constraint, a pool of 4 Front End servers, 2 Back End servers and 2 Edge servers was set up to fully meet the need for continuity. These servers were distributed over two sites to ensure the necessary continuity in the event of a site failure.
Result
Migration Successful, but with little impact: Thanks to effective user support and close monitoring of the project and the migration, the entire migration implementation of the solution Skype for Business went off without a hitch. There was a very limited impact on users’ work and no impact on end customers.
Standardization: The migration standardization of the solution Skype for Business has also helped reduce exceptions and standardize user practices.
User Satisfaction: A satisfaction survey was conducted at the end of migration , and more than 95% of the users surveyed said they were satisfied with this new tool. The success of this project was also praised by the client’s management.
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