Microsoft Teams Phone System
The projects we've carried out for Microsoft Teams Phone System. Each profile explains where the client was starting from, what they were looking for, the concept we chose, and what the outcome was.
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01 2026Design and Development
Design and Development of a Microsoft Telephony Management Platform Teams
There was no off-the-shelf solution on the market for managing multiple operators, multiple sites, and multiple tenants in a consistent manner. We didn't look for a product—we designed one ourselves and then integrated it into our existing IT system.
+280 sites a single administration portalHours → minutes User provisioning, without a scriptCosts by site from the CDRs Teams, exported to theERPClient: NGO · tens of thousands of users
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02 2025Modernization and Integration
Telephony Integration for Dynamics 365 Contact Center
Before adding a Contact Center layer, you had to switch from Skype for Business and Alcatel— without losing a single call, special number, or carrier contract.
1,600 users gradually migrated, with uninterrupted service0800 numbers retained SLA Operator numbers retained during the transitionSBC Reused existing infrastructure built-in high availability TeamsClient: Insurance · Interconnected Remote Sites
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03 2023
Complete Digital Transformation: How we helped a company with 1,400 users successfully migrate to M365
Our client, a transportation company with 1,400 users, had identified opportunities for technological improvement before partnering with us. They were using a telephony solution that had reached its l…
Client: Transportation
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04 2023
Migration Telephony on Microsoft Teams , and Nimbus Contact Center Luware
The client was struggling with an aging phone system and contact center that no longer met their needs and requirements. They were looking for a more stable and robust solution, a system that…
Client: Energy Sector
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05 2022
Migration business telephony from Skype for Business to Microsoft Teams Direct Routing – 3,600 users
Initial Situation: The customer had the Microsoft telephony solution in place Skype for Business for its two main locations and wanted to add telephony to its new location in Asia. When the COVID-19 pandemic began in…
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06 2021
Migration from Skype for Business/CUCM to Microsoft Teams Phone System – 8,000 users worldwide
Goal: Microsoft Teams , is a natural next step for a global company that uses Skype for Business for UC collaboration. Let us present a case study of one of our successful SFB to Teams migration project: Client: Banking software…