Contact Center / Call Center
The projects we've completed for contact centers and call centers. Each profile explains where the client started, what they were looking for, the concept we chose, and what the outcome was.
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01 2025Modernization and Integration
Telephony Integration for Dynamics 365 Contact Center
Before adding a Contact Center layer, you had to switch from Skype for Business and Alcatel— without losing a single call, special number, or carrier contract.
1,600 users gradually migrated, with uninterrupted service0800 numbers retained SLA Operator numbers retained during the transitionSBC Reused existing infrastructure built-in high availability TeamsClient: Insurance · Interconnected Remote Sites
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02 2023
Migration Telephony on Microsoft Teams , and Nimbus Contact Center Luware
The client was struggling with an aging phone system and contact center that no longer met their needs and requirements. They were looking for a more stable and robust solution, a system that…
Client: Energy Sector
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03 2022
Migration business telephony from Skype for Business to Microsoft Teams Direct Routing – 3,600 users
Initial Situation: The customer had the Microsoft telephony solution in place Skype for Business for its two main locations and wanted to add telephony to its new location in Asia. When the COVID-19 pandemic began in…

