Automated diagnostics available to resolve various issues Office 365.
Since this is a relatively new feature, we’d like to share some information about the automated diagnostics that our customers can run in the Administration Center Microsoft 365. The purpose of these diagnostics is to help you resolve various support-related issues you may encounter, without having to open a support ticket.
Currently, you can access the available diagnostics by clicking the“Need help?” buttonin the admin center Microsoft 365 :
There are a few things you might see when you do a search in the text field that will appear; for example:
Let's say you want to increase the Web Services throttling setting Exchange (EWS) setting for your tenant so you can use a migration third-party tool during the migration Exchange s Online. If you search for “EWS,” you’ll see an auto-suggested option that says “Increase EWS throttling policy.” If you select that, you’ll see several sections:
The sections you might get will vary depending on your search, but let us explain the 3 that are shown in the screenshot:
- Section 1: The Diagnostics section and button indicate that there are diagnostics associated with your query; pressing this button will run these diagnostics, which may require further choices until the action is complete. Not all queries will result in diagnostics (there are over 50 currently and more to come, but there are many more possible questions!)
- Section 2: The Insights section is the explanation of what you can do to get help with your query. There are many more Insights than Diagnoses. Where there is a diagnosis, the insight usually relates to the diagnosis displayed.
- Section 3: This section provides the "best search results" according to your query.
Recommended articles are generally a 'wider network' used to try to answer your question. The information is targeted to what you typed in (there are hundreds of them, designed for the things most frequently searched for by our customers). Diagnostics are the most targeted and usually allow you to take specific actions without leaving the "Need Help?" section.
Which diagnostic tests Exchange and Outlook are available?
Since this is the blog Exchange, here is a link to the article that lists the currently available associated diagnostics:
Self-Help Diagnostics for Problems in Exchange Online and Outlook
But wait, there's more!
Various other Microsoft teams (including the one led by SharePoint, OneDrive and Teams) have also created diagnostics and documentation listing what is available.
What an article Can't Know
An article describes what applies to everyone. What varies from one organization to another is the inventory: which applications, which accounts, and which pieces of equipment are actually involved in your organization. The inventory determines the scope of the effort, and it cannot be summarized on a single page.
You'll be speaking directly with the engineers who will be doing the work, not with a middleman. We'll respond within 24 business hours.
Check what is still true
Announced dates are sometimes postponed, products are renamed, and conditions change. The blog tracks these topics over time: when a rule changes, a new post announces it.
Search for a topic in the blogIn the same issue
Three articles on the same topic. The blog has 139 articles, all of which are freely available.