Microsoft 365
The projects we've carried out on Microsoft 365. Each profile explains where the client started, what they were looking for, the concept we chose, and what the outcome was.
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01 2025Modernization and Integration
Telephony Integration for Dynamics 365 Contact Center
Before adding a Contact Center layer, you had to switch from Skype for Business and Alcatel— without losing a single call, special number, or carrier contract.
1,600 users gradually migrated, with uninterrupted service0800 numbers retained SLA Operator numbers retained during the transitionSBC Reused existing infrastructure built-in high availability TeamsClient: Insurance · Interconnected Remote Sites
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02 2024Application Redesign
CRM , and AI Project: Revolutionizing Customer Management for a Financial Services Company
Customer data scattered across multiple systems, fragmented sales and support processes: a 360° view first, then AI. If done in the opposite order, automation would have institutionalized the chaos.
−40% lead and ticket processing time+20% increase in customer satisfaction in six months−30% operational support costsClient: Financial sector · large company
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03 2023
Complete Digital Transformation: How we helped a company with 1,400 users successfully migrate to M365
Our client, a transportation company with 1,400 users, had identified opportunities for technological improvement before partnering with us. They were using a telephony solution that had reached its l…
Client: Transportation
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04 2023
Migration Telephony on Microsoft Teams , and Nimbus Contact Center Luware
The client was struggling with an aging phone system and contact center that no longer met their needs and requirements. They were looking for a more stable and robust solution, a system that…
Client: Energy Sector
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05 2023
Improving Administrator Password Security with Microsoft Intune LAPS
Like many others, our client allows its users to use iMacs and iPads for day-to-day tasks. Any app installation or configuration change must be done manually on each device…
Client: Private school
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06 2023
Migration from Exchange 2016 to Exchange Server 2019 – 2,700 mailboxes
We were tasked with migrating the customer’s Exchange 2016 to Exchange 2019. The Exchange 2016 environment was deployed on Windows Server Windows Server 2012 R2, which was reaching the end of support. The Exchange hybrid mode was configured. The en…
Client: Insurance company
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07 2022
iOS with Microsoft Endpoint Manager / Intune
Like many others, our client allows its users to use iMacs and iPads for day-to-day tasks. Any type of app installation or configuration change must be done manually on each device…
Client: Private school
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08 2022
Migration Exchange Server in Exchange Online as part of a merger of two Swiss municipalities
As you know, many public and private organizations in Switzerland have fallen victim to cybercriminals, including Swiss municipalities. Municipalities can be characterized as small IT infrastructures…
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09 2022
Migration business telephony from Skype for Business to Microsoft Teams Direct Routing – 3,600 users
Initial Situation: The customer had the Microsoft telephony solution in place Skype for Business for its two main locations and wanted to add telephony to its new location in Asia. When the COVID-19 pandemic began in…
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10 2021
Migration per tenant Microsoft 365 for 500 users
Initial Situation: Following the acquisition of the Swiss sites by another group, our client was tasked with migrating all of its data and user accounts from a Microsoft 365 based in France to a Mic tenant…