Dynamics 365 CRM
The projects we've completed can be found at Dynamics 365 CRM . Each project page explains where the client started, what they were looking for, the concept we chose, and what the outcome was.
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01 2024Application Redesign
CRM , and AI Project: Revolutionizing Customer Management for a Financial Services Company
Customer data scattered across multiple systems, fragmented sales and support processes: a 360° view first, then AI. If done in the opposite order, automation would have institutionalized the chaos.
−40% lead and ticket processing time+20% increase in customer satisfaction in six months−30% operational support costsClient: Financial sector · large company
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02 2023
Migration Telephony on Microsoft Teams , and Nimbus Contact Center Luware
The client was struggling with an aging phone system and contact center that no longer met their needs and requirements. They were looking for a more stable and robust solution, a system that…
Client: Energy Sector
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03 2020
Access theERP 's data from the platform Dynamics 365 CRM
Initial Situation: Our client manages a vast amount of data, including customer information, the entire product line, inventory management, sales prices, shipments, and billing. They already use a Sage- ERP …
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04 2020
Standardizing employees' work through Dynamics 365 CRM
Initial Situation: Our client needed to manage all of its patient records but did not have any professional tools that would allow it to track a record comprehensively. This caused significant delays due to problems with…

