Microsoft and Dell integrator in French-speaking Switzerland since 1995
Artificial Intelligence That Pays Off starts with a problem to solve.
Next, you choose the technology that best suits your needs. And we manage it, just like your servers and your phone system.
DiscoverWhat would you like to improve?
Six situations, as they’re typically described in meetings.
Identify yours: it leads to the page that discusses it.
30 years
We manage the IT systems of Swiss and international companies, from small and medium-sized businesses to large corporations. Always the same company, always the same teams.
1995 2026
Manufacturers and publishers we work with
Two departments
Two professions under one roof, and what connects them.
Many integrators do one or the other. We do both, with separate teams and people who communicate with each other: when a business application needs telephony, or when a migration cloud affects management software, no one passes the buck.
Infrastructure and Cloud
What Needs to Work Every Morning
Servers, cloud, workstations, email, and the phone system. Things no one notices when everything’s working fine, but everyone notices the day it all goes down.
We design it, install it, train your teams, and maintain it after it goes live. This is also where the artificial intelligence runs when it needs to remain on your premises.
- A server is reaching the end of its support life, and no one knows what's running on it anymore
- The bill for cloud has doubled without any new services being added
- The backup has been green for two years and has never actually been restored
- It takes three days to set up a new employee's workstation
Business Solutions
What Should Suit Your Profession
Customer relations, service, internal processes, dashboards. The tool should adapt to the way you work—not the other way around.
We integrate what already exists and develop what’s missing—even when the solution isn’t available on the market. And that’s where artificial intelligence comes into play: in Teams, in Dynamics 365, and in your applications.
- A customer tells the same story three times to three different people
- The quote is stored in a spreadsheet, and the claim is in a shared folder
- Three people pick the same number and get three different results
- The market tool doesn't do what your business actually does
Artificial intelligence relies on both: the use case comes first, and the technology second.
Achievements
Projects we've completed, not borrowed references.
Three projects, including the challenges we faced and the results we achieved. Clients are identified by industry; our projects are covered by confidentiality agreements.
A " CRM "Dynamics 365 with assistance and classification
All customer information in a single system, a 360-degree view, and then artificial intelligence to assist teams and categorize requests. Otherwise, automation would have turned chaos into a systematic process.
Client: Financial Services, one file per client
Read the project
Telephony Integration for Dynamics 365 Contact Center
Switch from Skype for Business and Alcatel without losing any calls, special numbers, or carrier contracts, before adding the Contact Center layer.
Client: Insurance; 1,600 users migrated without service interruption
Read the project
Microsoft Telephony Management Platform Teams
There was no off-the-shelf solution on the market for managing multiple operators, multiple sites, and multiple tenants in a consistent manner. We didn’t look for a product—we built it ourselves.
Client: International NGO, with more than 280 sites managed through a single portal
Read the projectWe are not computer scientists.
We are engineers, analysts, integrators, and project managers. We’re people who love to make the complicated simple—and, above all, we love a job well done. We don’t sell hours of discussion; we take on a scope, a timeline, and a deliverable—which means we set clear boundaries from the start.
It won't cost you a thing
- Listening to your needs and inspecting the existing space
- Preparing a detailed proposal, including the scope and timeline
- A response to a request for proposals or a request for information
- Bringing together the people who will do the work
What is included in the mandate
- Audits, design studies, and architectural plans
- Rollout plans, testing, and production deployment
- Development, Integration, and Data Migration
- Training, second- and third-level support, and updates
We are Microsoft Solutions Partner, Dell Technologies Gold Partner, and have helda federal temporary staffing license since 2018. This license certifies aservice provider that assigns its own employees to your projects, whether on a time-and-materials or fixed-price basis: it is not a consulting license.
Give it a try—that's what it's for
Just flip a switch, and it's all taken care of.
This is the relationship you’ll have with the project: you make the decision, and we handle everything else. The steps that follow aren’t just for show—they’re the ones we take care of under our mandate.
The four sections are based on actual projects. The figures cited are those from projects published on this site.
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Start with this one Migrate your phone system to Microsoft Teams 1,600 users, remote locations, phone numbers retained
- Inventory of Lines, Numbers, and Call Flows
- Connection options: Direct Routing or Operator Connect
- Numbering Plan and Calling Policies
- SBC, redundancy, and carrier interconnection
- Waiting lines, automated attendant, transfers
- Terminals, meeting rooms, DECT over IP
- Pilot on a route, internal and external calls
- Number Portability, Group by Group
- Training for Users and Executive Assistants
- Rollout in phases; the old system remains in use in parallel
- Call Quality Monitoring, Level 2 and Level 3 Support
Eleven steps. Just one decision on your part.
Teams 's telephone service is up and running. No missed calls, no service interruptions. The switchboard, hold queues, and call transfers are all working on Monday morning. Let's talk about your project -
Migrate email to Microsoft 365 1,400 users, two domains, hybrid coexistence
- Audit of the Current System Exchange and shared folders
- Sizing Licenses and Archives
- Hybrid connection and synchronized directory
- Batch migration, including calendars and contacts
- Redirecting Incoming and Outgoing Mail Flows
- Retention, Archiving, and Access Logs
- Decommissioning the Old Server
Seven steps. Just one decision on your part.
Email migrated. Records have been preserved, retention policies are in place, and the old server has been removed from the network. Let's talk about your project -
Deploy Intune across the entire Desktop Windows and mobile devices, without reinstallation
- Overview of the fleet and Configuration Manager
- Co-management, without reinstalling the existing workstations
- Configuration Profiles and Security Baselines
- Device Compliance and Conditional Access
- Packaged Applications and Managed Updates
- Autopilot for new workstations, configured before delivery
- A gradual transition, department by department
Seven steps. Just one decision on your part.
Park managed since Intune. New workstations come preconfigured: the employee simply opens the box and gets to work. Let's talk about your project -
Open a Contact Center in Teams Nimbus Luware or Dynamics 365, as needed
- Mapping Call Routes and Hours of Operation
- Choosing an integration model for Teams
- Queues, Skills, Overflows, and Priorities
- Welcome scripts, messages, and satisfaction surveys
- Call Logging and Service Reports
- Pilot with supervisors, real-time adjustments
- System Implementation and Team Training
Seven steps. Just one decision on your part.
Contact Center is up and running. Queues, metrics, and reports are available from the first day of operation. Let's talk about your project -
Consolidate customer relationships into a single tool Sales and support in a single customer file
- Inventory of customer data, by system
- Duplicate Removal and Reconciliation Rules
- A 360-degree view of the customer, before any automation
- Sales and Support Combined in a Single Folder
- Dashboards for Team Leaders
- Copilot and automations, once the data is in order
- Review of history, training, commissioning
Seven steps. Just one decision on your part.
Customer relations team. One file per client, and a 360-degree view before the advent of artificial intelligence. Otherwise, automation would have turned chaos into a systematic process. Let's talk about your project
5 projects, 39 steps
If a project really got off the ground like that, it would be way too easy.
You just flipped a switch, and everything fell into place. We sincerely wish it were that simple in real life.
In real life, there’s the inventory that no one bothered to keep up to date, the dependencies you discover along the way, the system rollback on a Friday night, the team members who need reassurance, and the fallback plan to prepare just in case. None of that fits into a single switch.
That’s exactly where we like to be: right by your side throughout the entire transition, right up until Monday morning, when no one even thinks about it anymore because everything is running smoothly. We’d be delighted to walk this path with you.
Just let us know where you're at. We'll get back to you with a proposal for how to proceed—not just a brochure.
The Schedule
You flip the switch. We'll take care of the rest.
Whether it's artificial intelligence or your servers: four steps, always the same, no matter the project or department. The first one costs you nothing.
Frame
We listen, assess the current situation, and present a proposal for the project: scope, workload, timeline, and deliverables. You know exactly what you’re getting before you sign, and you know who will be doing the work.
Design
Architecture, rollback plan, dependencies, intervention window, and planned rollback. This is the part that failed projects skipped.
Toggle
First on a pilot basis, then in phases; the old system will remain in place until the new one has proven itself. Users are trained before the transition, not after.
Hold
Second- and third-level support, supervision, and updates. With the same people. A project that is delivered and then abandoned is not a delivered project.
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Let's talk about it
Let us know where you stand. We'll get back to you with an offer.
Getting a quote is free:scope, workload, timeline, and deliverables—with no obligation on your part. Do you have a specific use case for artificial intelligence in mind? Describe it in three lines, and we’ll get back to you with a scope and a price. And if you’d like, we’ll put you in touch with someone who has led a similar project.