Copilot
The projects we've completed on Copilot. Each profile explains where the client started, what they were looking for, the concept we chose, and what the outcome was.
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01 2025Modernization and Integration
Telephony Integration for Dynamics 365 Contact Center
Before adding a Contact Center layer, you had to switch from Skype for Business and Alcatel— without losing a single call, special number, or carrier contract.
1,600 users gradually migrated, with uninterrupted service0800 numbers retained SLA Operator numbers retained during the transitionSBC Reused existing infrastructure built-in high availability TeamsClient: Insurance · Interconnected Remote Sites
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02 2024Application Redesign
CRM , and AI Project: Revolutionizing Customer Management for a Financial Services Company
Customer data scattered across multiple systems, fragmented sales and support processes: a 360° view first, then AI. If done in the opposite order, automation would have institutionalized the chaos.
−40% lead and ticket processing time+20% increase in customer satisfaction in six months−30% operational support costsClient: Financial sector · large company
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