Looking for Skype for Business certified Contact Center? We recommend Altigen MaxACD. Version 6.5 was certified for Lync 2010 and Lync 2013 and now with version 7.0 MaxACD obtained Skype for Business certification. For more information about the solution open this link, to check Skype for Business certification status consult this link (filter by Contact Center).
Just few words about the integration methods of Contact Centers to Skype for Business. We can distinguish following types:
Native, Integrated, Connected.
Native provides high level of integration as it appears as native Skype for Business application and uses all core functions of Skype, including media flow, codecs, etc. Next type is integrated, it provides it’s own media flow and codecs and process calls in a separate application. Connected is a last method and Contact Centers are completely separate from Skype for Business and connected by means of standard ISDN or SIP trunk PSTN lines.
Altigen MaxACD 7.0 is a native Skype for business Contact Center and provides highest level of integration.
