On this page you will find all our Skype-for-Business-compatible products and solutions for your contact centre!
#CallCenter, #ContactCenter, #SkypeForBusiness
The MaxACD clients for Skype for Business give your agents and their supervisors a unified desktop application. This solution gives you the benefit of automatic call distribution and call queuing, Interactive Voice Response (IVR), a call log, reports in real time and it lets you manage remote agents.
CTI (Computer Telephony Integration) is a proprietary application that enables you to integrate phone calls from an application like Skype for Business into Dynamics 365 (Microsoft Dynamics CRM). Incoming and outgoing calls are automatically connected to the application, letting you create events. It offers many additional features, such as advanced search, which enables you to search within the whole CRM (for projects, clients, contacts, opportunities, etc.)
Attendant Pro is an operator console that enables you to handle large numbers of calls with ease. Implementation is simple as it integrates natively with your existing software and it is scalable. Based on the Skype for Business client, the console is recognizable and simple to use.