Call Center & more

On this page you will find all our Skype-for-Business-compatible products and solutions for your contact centre!

#CallCenter, #ContactCenter, #SkypeForBusiness

The MaxACD clients for Skype for Business give your agents and their supervisors a unified desktop application. This solution gives you the benefit of automatic call distribution and call queuing, Interactive Voice Response (IVR), a call log, reports in real time and it lets you manage remote agents.

#CTI, #ComputerTelephonyIntegration, #SkypeForBusiness, #Dynamics 365, #DynamicsCRM

CTI (Computer Telephony Integration) is a proprietary application that enables you to integrate phone calls from an application like Skype for Business into Dynamics 365 (Microsoft Dynamics CRM). Incoming and outgoing calls are automatically connected to the application, letting you create events. It offers many additional features, such as advanced search, which enables you to search within the whole CRM (for projects, clients, contacts, opportunities, etc.)
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#Attendant, #SkypeForBusiness, #ConsoleOperateur

This powerful telephone operator’s console enables you to handle a large volume of calls quickly and efficiently. Its easy-to-use smart features distribute calls easily and effectively.

#Attendant, #SkypeForBusiness, #ConsoleOperateur

Attendant Pro is an operator console that enables you to handle large numbers of calls with ease. Implementation is simple as it integrates natively with your existing software and it is scalable. Based on the Skype for Business client, the console is recognizable and simple to use.
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Looking for the right partner to set up the new system? Look no further than Lambert Consulting.

We are a Microsoft Gold Communications Partner and for more than ten years our experienced engineers have been bringing our products to many satisfied clients.
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#SkypeForBusiness, #SkypeEntreprise, #SfB, #S4B

Do you want your unified communications solution to integrate natively with your Microsoft tools and to never go down?

For more information call – 021 806 37 15 or email sales@lambertconsulting.ch