Mode simulation

There is a special mode that simulate a phone exchange. You can use this mode to test whether the connection to the CRM works by simulating incoming, outgoing and answered calls.

How it works ?

• Install the CTI for MS-CRM Integration application. Use the TAPI version if you have no telephone exchange.
  
• Run the application and open the application's properties.
  
• Configure the settings (MS-CRM path) and then click on the Test button.
  
  
• Then the following dialog box is pops up.
  
  
  
• At this stage, you can close the Properties dialog box is you wish.
  
• Now simply type, in the simulation box, the phone number and then click on the Incoming Call or Outgoing Call button, to simulate either an incoming or outgoing call.
  
• Calls are logged in the main window of the application and automatic pop up are done as you configure it in the properties.
  
  
  
• You can then simulate an answer and/or a hang-up this call.