Compatibility check between «CTI for MS-CRM Integration» and your telephone exchange

CTI-TAPI integration Compatibility Check is a control tool which checks the compatibility of « CTI for MS-CRM Integration » with your telephone exchange.

Installation de « CTI-TAPI Integration Compatibility Check »

1. Downlaod CTI-TAPI Integration Compatibility Check application.
2. Decompress the files in a work folder.
3. Run the CTITAPIIntegrationCompatibilityCheck.exe.
4. Select in Device of the drop-down list, the pilot for the TAPI customer and validate with Register.
   
   
   
   
5. The registration status light should be green.
   
   

Outgoing phone calls:

Type a phone number in the field on the right of the « Dial » button and click on the latter to get the connection.

Incoming phone calls:

1. From a telephone, dial the number of the telephone exchange.
2. The Answer button flashes and the light becomes red.
   
   
   
3. Click on « Answer » to answer the call.

End of check

If all preceding steps have been successfully validated with the help of the compatibility check application CTI-TAPI Integration Compatibility Check, your telephone exchange is therefore compatible with CTI for MS-CRM Integration.